![]() The Infiniti service is TERRIBLE at the Atlanta Cobb Pkwy location. The lack of confidence in your product remains and will affect me in the future. Regardless, While I did not expect the dealer to do anything special, I did expect them to identify the problem and fix it. I googled unintended acceleration and found several complaints from G37 owners, few from M35 owners. ![]() I have been an Infiniti owner for 22 years and have currently lose confidence in the product. I picked up the car, brought it home, and have every intention of trading it in as soon as possible. I had the car towed to an Infiniti dealer the next days and they tested it over the next 2 days, unable to find anything. On each occasion, the motor screeched and the tachometer showed that the RPMs had increased substantially momentarily. I stopped three times and attempted to put the car in Park while I turned it off. The frequent use of the brakes were essential to keep the car in placed. While driving my 2008 Infiniti M35 on Monday, September 8, 2014, the car exhibited unintended acceleration on the way home. Did the representative help you? Tell us your story. The agent provided us with helpful and useful information. If the products are placed on the car after purchase, they are not covered. We wanted to know if after-market additions are covered under the general warranty.Īs explained to us by the representative, after-market products are covered if the products are put into/onto the car at the dealership prior to purchase. We asked the agent for information relating to warranty coverage and repairs. To expedite your call to the customer service department, simply press 7 and the call connect to a live agent. The customer service department is easy to contact, once customers finish listening to the automated system. After searching for the dealership you’re given the option to send a message to a salesperson to setup the test drive. The test drive link is for an application to find your local dealership. In between the two are people like email contact because it’s quick, easy and convenient. There are customers who like to talk with a customer representative and get it over with and others who send letters every time they have a problem. Social networks where Infiniti participates include: In addition to vehicle descriptions and pictures, you’ll also find customer service contact details and social networking information. Infiniti Financial ServicesPO Box 660360Dallas, TX 75266 Official Website Infiniti Consumer AffairsPO Box 685003Franklin, TN 37068 You have your reasons and Infiniti has two mailing addresses. Maybe the customer service representative exceeded expectations or the repair department made a mistake that caused a huge inconvenience. There are various reasons why a customer would want to contact Infiniti customer service by mail. End of Lease Customer Service: 1-80 (8 AM to 6 PM Mon to Fri).Lease Customer Service: 1-80 (8 AM to 6 PM Mon to Fri).Infiniti Financial Customer Service: 1-80 (7 AM to 7 PM Mon to Fri).Canada Customer Service: 1-80 (24 hours).Roadside Assistance: 1-80 opt 1 (24 hours).Consumer Affairs: 1-80 (7 AM to 7 PM Mon to Fri, 8 AM to 5 PM Sat). ![]() The Infiniti customer service page offers quite a bit of contact information, including dedicated phone numbers for customer service in the US and Canada. Click here to leave a comment about your customer service experience. When it comes to Infiniti customer service, buyers expect to be treated well because they pay the price for luxury. ![]() Infiniti offers sleek sports cars and family vehicles so there’s something for everyone. Infiniti is a luxury automobile company that prides itself on pushing the envelope of design and performance. Contacting Infiniti Customer Service Center ![]()
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